Most people have probaby seen this type of conflict -- but maybe not this ending: The speaker at a recent event was attempting to be heard over a noisy dinner-time audience -- and the din kept growing louder and louder. Finally, one frustrated listener at my table pleaded with those nearby to quiet down. A woman seated at another table took this plea as a direct personal assault, and barked back with the greatest of intensity: "I'm not talkng! You should mind your own business!" The first lady who had asked for quiet now simply shrugged her shoulders and said: "I have known her many years; this is how it is." And she left the matter alone. As any mediator would, I raced to process the situat
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