The Power of an Apology
(The following story was relayed by Phil Levine, a former vice president of the American Arbitration Association of New Jersey who now teaches business law.) Most folks concentrate on the economic aspect of a dispute and believe a mediation will basically "split the baby" with each side compromising on the amount. But there is also a vital human element that should never be forgotten -- as seen in the situation below: An elderly woman lived alone in an old house by an empty
