Words aplenty are exchanged in a mediation. Yet there is nothing like a simple question -- asked at the right moment -- which can help turn things for the better. That is what I witnessed one day, co-mediating with a talented colleague of many years' experience who really knew how to ask such questions, especially to teenagers. "Why do you think your mom is angry at you: because she loves you or hates you?" Rosa gently asked the silent teenager, sitting, arms crossed, in the mediation room. Also in the room was the teenager's mother, presently in a state of fury at her son's behavior: not going to school, coming home late, failing to do his homework, and hanging out with the wrong crowd. Fo
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